Effective Date: 24 October 2023
Thank you for choosing Kerala TastevilleTM. We are committed to providing our customers with the highest level of satisfaction. In the event that you are not entirely satisfied with your purchase, we have outlined our refund policy below.
- Eligibility for Refunds
- We shall provide refunds limited to the following circumstances:
- Defective or damaged product(s) upon delivery.
- If the products(s) delivered do not match the order placed by the customer or are otherwise incorrect.
- If the product(s) are not received by the customer within the delivery time specified at the time of purchase..
- Refunds are subject to verification and approval by our customer support team. The customer support team will review the refund requests in accordance with our policies and guidelines. Upon receipt of a refund request, our team will assess the validity of the request, including but not limited to verifying the eligibility of the product(s) for a refund, evaluating the reason for the refund request, and confirming compliance with any applicable terms and conditions.
- The customer support team reserves the right to approve or deny refund requests based on their assessment of the situation. We are committed to processing refund requests in a timely manner, but the time frame for approval and issuance of refunds may vary depending upon the complexity of the request and the volume of the refund requests received. We aim to provide fair and efficient resolution to refund requests, ensuring a positive customer experience.
- Refund Process
- To request a refund, please contact our customer support team within 1 to 2 days from the date of delivery or non-receipt of the product(s) by emailing us at keralatasteville@gmail.com or sending whatsapp on +91-9137506323. Please provide the following information:
- Your order number.
- A detailed explanation of the reason for your refund request.
- Photographs, if applicable, showing the defective or damaged product(s).
- Once your refund request is received and verified, we will notify you of the approval or rejection of your refund within 1 to 2 business days.
- If your refund request is approved, we will process the refund to the original method of payment. Please allow 5 to 7 business days for the refund to appear in your account, which may vary depending on your payment provider.
- Products must be returned in their original packaging with all original tags attached.
- Exclusions
We do not offer refunds to you for the following reasons:
- Change of mind after the purchase or no longer wanting the product(s).
- Products that have been used, altered, or damaged after delivery. We reserve the right to evaluate the condition of the returned product(s) to determine their eligibility of refund.
- Products that do not meet the eligibility criteria mentioned in section 1.
- Shipping Costs
Shipping costs associated with purchase of products from us are generally considered as non-refundable. However, in exceptional circumstances where the need for refund arises due to an error on our part such as incorrect product being shipped to the customer, a refund of shipping costs will be provided. ).
- Modifications to this Policy
We reserve the right to modify or edit this refund policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy regularly for updates.
By making a purchase from Kerala TastevilleTM, you agree to abide by the terms and conditions of this refund policy.
- Contact Information
If you have questions or concerns about these Shipping and Delivery Policy, please email us at keralatasteville@gmail.com.
Vasan Food Products LLP
Wadhwa – The Address, LBS Marg, Ghatkopar West, Mumbai – 400086
URL : www.keralatasteville.com
Email : keralatasteville@gmail.com
Whatsapp : +91-9137506323
