Effective Date: 24 October 2023
Vasan Food Products LLP (“we,” “our,” or “us“) is the prior User / Owner of the brand “Kerala TastevilleTM” and the website www.keralatasteville.com (“Website”). These Terms and Conditions (“Terms“) govern your use of our Website and the related services (collectively, the “Services“). By accessing our Services, you agree to comply with and be bound by these Terms provided in this document.
- User Registration and Eligibility Criteria
- Account Creation: To access certain features of our Services, you are required to create an account for placing orders on the website. You agree to provide and update accurate, current, and complete information during the registration process for communications related to your purchases from the website. By agreeing to these Terms, you agree to receive promotional communication upon registration. You have the option to opt out either by unsubscribing or contacting the customer support team.
- b. Age Restrictions: Our Services are intended for individuals of 18 years and above. Persons who are incompetent to contract as per the Indian Contract Act, 1872 are ineligible to use the website. If you are below the age of 18 years, your parents or legal guardians can place orders and transact on behalf of you if they are registered users. .
- Products and Services
- Third-Party Suppliers: We procure the items from third-party suppliers and offer them for sale under our brand. We do not manufacture these food items ourselves. We do not engage with suppliers who are known to deal in the grey market or deal in products by violating and altering sell by dates. In an unlikely situation that any of our suppliers are caught guilty of tampering with sell by dates, their supply contracts are terminated immediately and are adequately penalized.
- Quality Assurance: While we take measures to ensure the quality and safety of the items listed on our platform, we rely on the representations and warranties of our suppliers regarding the manufacturing, safety, and quality standards of their products.
- Liability Limitation: While all reasonable care has been taken in providing the items on this website, we are not liable for any issues related to the manufacturing process, ingredients, or quality of the food items sold on our platform. Any disputes or claims related to product defects or safety should be directed to the respective product manufacturer.
- Indemnification: You agree to indemnify and hold harmless us, and our employees, directors, agents, officers (‘Affiliates’) and their successors and assigns from and against any and all claims, damages, losses, liabilities, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss to us or any third-party, including but not limited to breach of any warranties, undertakings, or representations or in relation to the non-fulfilment of any of your obligations under this Terms or arising out of your violation of any applicable laws, regulations, including but not limited to intellectual property rights, payments of statutory dues and taxes, violations of rights or privacy and publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of these terms and conditions.
- Certain products may be available in limited quantities and are subject to exchange only according to our Shipping & Delivery Policies.
- Colours: We have made every effort to display as accurately as possible the colours and images of our products that appear on the website.. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
- We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction.
- All descriptions of products are subject to change at anytime without prior notice, at our sole discretion. We reserve the right to discontinue any product or item at any time.We do not warrant that the quality of our products, services or information purchased or obtained by you will meet your expectations, or that any errors thereof will be corrected.
- Payment and Pricing
- Payment: Payment for products on our platform is processed through secure payment gateways. By making a purchase, you agree to pay all applicable fees and charges. This included but is not limited to the cost of the product, applicable taxes, shipping charges, and other charges associated with your purchase.
- Pricing: While we make every effort to ensure accurate pricing, pricing errors may occasionally occur. In such cases, we reserve the right to correct the pricing error, and either cancel your order or contact you for further instructions. You will have the option to proceed with the corrected price or cancel the order. We may modify the prices of our products offered on our website at our own discretion, and such modifications shall be effective immediately upon posting on our website and we shall not be liable to you or to any third-party in this regard.
- Refund Policy: Our refund policy is available.
- Ordering and Shipping
- Ordering: Our acceptance of an order is contingent upon the availability of the product you have requested. In the event that a product becomes unavailable after you have placed an order, we reserve the right to cancel the order, issue a refund and/ or provide alternatives, if applicable. We may refuse or cancel an order if we believe it violates our terms of service, policies, or applicable laws or regulations or if there is a suspicion of unauthorised or fraudulent activity.
- Shipping and Delivery: We will make reasonable efforts to ensure prompt delivery, but we shall not be held t responsible for delays or issues caused by third-party shipping carriers For details, please refer to our Shipping & Delivery policies.
- Cancellation Policy
- You, as a customer, have the right to cancel your order at any time up to the cut-off time of the designated delivery or pickup slot for which you have placed an order. To initiate the cancellation process, please contact our customer service team through the provided contact information. In the event of a valid cancellation, we will promptly refund any payments already made by you for the order.
- In cases where we suspect any fraudulent transaction by a customer or any transaction that violates the terms and conditions of using our website, we reserve the sole discretion to cancel such orders without prior notice. This action may be taken to protect the integrity and security of our platform.
- Intellectual Property
- Ownership: All content available on our website, including but not limited to text, graphics, logos, images, and software, is the exclusive property of Kerala Tasteville. This content is protected by copyright, trademark, and other applicable intellectual property laws. Users of our website agree and acknowledge that they have no rights or claims to any of the content displayed or accessible on the website. Any unauthorized use, reproduction, or distribution of such content is strictly prohibited and may result in legal action.
- User Content: By submitting content including but not limited to reviews, comments (hereinafter collectively referred to as “User Content”) to our platform, you hereby grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, and display such User Content. This grant of rights includes, but is not limited to our right to use the User Content in any form, media, or technology, for any purpose related to the operation, promotion or improvement of our Services or products, without the need for further consent or compensation to you.
- User Conduct
- You agree not to use our website for any of the following prohibited activities:
- Using our Services for any unlawful purpose including but not limited to engaging in any activity that violates applicable local, state, national or international laws, regulations or ordinances.
- Interfering or disrupting networks or functionality of our platform.
- Uploading, transmitting, or distributing any harmful code, malicious softwares, malware or viruses
- .Any activity violating the privacy rights or personal information of others.
- Harassing, threatening, or defaming other person’s or third parties’ use of the website.
- Any activity that is defamatory, libellous, obscene, profane, harmful or abusive.
- We reserve the right to investigate and take appropriate legal action against any user who engages in any unlawful activities while using our services.
- User Comments / Feedback
If, at our request or otherwise, you send feedback or send creative ideas, suggestions, proposals, or other materials, whether through online channels, email, postal mail, or any other means (collectively, ‘comments‘), you agree to the following:
that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use your comments in any medium or format, for any purpose deemed appropriate by us.
that we are and shall be under no obligation to maintain confidentiality of any comments you provide.
that you are not entitled to any form of compensation, monetary or otherwise, for the comments you submit, regardless of how they are used.
that we are not obligated to respond to any comments you submit at our discretion.
You agree that your comments will not violate any right of any third-party, including but not limited to copyright, trademark, privacy, personality or other personal or proprietary right.
- Disclaimer of Liability
- Product Information: We do our best to provide accurate product information, but we do not guarantee the accuracy, completeness, or reliability of such information. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on any material on this website is at your own risk.
- This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
- Limitation of Liability: To the extent permitted by law, we or our directors, partners, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our products or Services including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
- Termination
- We reserve the right to terminate or suspend user accounts at our discretion, with or without cause. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. Such termination will be without any liability to us. Any such termination shall not cancel your obligation to pay for the product already ordered from the website.
- Objectionable Material
- You understand that by using our website or any products or services provided on the website, you may encounter content that may deemed to be offensive, objectionable or indecent by some. You agree to use the website and any service at your sole risk and that to the fullest extent permitted under applicable law and we shall have no liability to you for the content that may seem to be indecent, objectionable or offensive to you.
- Indemnification
- You agree to indemnify, defend and hold harmless Vasan Food Products LLP and our affiliates, partners, officers, partners, agents, contractors, licensors, service providers, subcontractors, suppliers and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
- Governing Law and Jurisdiction
- These Terms are governed by and construed in accordance with the laws of India. The courts at Mumbai, Maharashtra shall have exclusive jurisdiction in any proceedings arising out of these Terms.
- Modifications to Terms
- We reserve the right to update these Terms from time to time without any prior notice to you. Any changes to these terms will be posted on our website and shall be effective immediately. Your continued use of our Services after the posting of changes constitutes your acceptance of such changes. Please periodically review these Terms on the website.
- Contact Information
- If you have questions or concerns about these Terms, please email us at keralatasteville@gmail.com.
